Terms & Conditions

Please read these terms carefully before using Potato Bazaar's services.

Last Updated: November 11, 2025

1. Acceptance of Terms

Welcome to Potato Bazaar! These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Potato Bazaar (operated by SK Agri Exports) governing your access to and use of our mobile application, website, and services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

Important: These Terms contain provisions that limit our liability and require you to resolve disputes with us through arbitration on an individual basis, not as part of any class or representative action.

2. Eligibility

To use Potato Bazaar, you must:

  • Be at least 18 years old
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Platform under Indian law
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials

For business accounts, you represent that you have the authority to bind the business entity to these Terms.

3. Account Registration & Security

Registration Requirements

When you create an account, you must:

  • Provide accurate, current, and complete information
  • Choose a role (Farmer, Trader, Cold Storage Owner, or Buyer)
  • Complete KYC verification as required by Indian regulations
  • Submit valid business documents if registering as a business

Account Security

You are responsible for:

  • Maintaining the confidentiality of your password and OTP
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Not sharing your account with others

Warning: We are not liable for any loss or damage arising from your failure to maintain account security.

4. Platform Services

Buy & Sell Services

  • • Create product listings
  • • Browse and search listings
  • • Negotiate prices
  • • Complete transactions
  • • Rate and review

Cold Storage Services

  • • List storage facilities
  • • Book storage space
  • • Manage inventory
  • • Track storage conditions
  • • Logistics coordination

Market Intelligence

  • • Real-time mandi prices
  • • Price trend analysis
  • • Market insights
  • • News and updates
  • • Government schemes

Additional Features

  • • AI Crop Doctor
  • • Business Directory
  • • Weather updates
  • • Event listings
  • • Support services

Note: Potato Bazaar acts as an intermediary platform. We do not own, produce, or sell the potatoes listed on our Platform. Transactions occur directly between buyers and sellers.

5. User Obligations & Conduct

When using the Platform, you agree to:

Provide accurate information in all listings and communications

Honor all agreements and transactions made through the Platform

Comply with all applicable laws and regulations

Treat other users with respect and professionalism

Prohibited Activities

You may NOT:

❌ Post false or misleading information

❌ Engage in fraudulent activities

❌ Manipulate prices or engage in price fixing

❌ Harass or threaten other users

❌ Violate intellectual property rights

❌ Attempt to hack or disrupt the Platform

❌ Use automated bots or scrapers

❌ Circumvent our fees or payment system

6. Transactions & Payments

Escrow Protection

For transactions using our escrow service:

  • Buyer's payment is held securely until product delivery is confirmed
  • Seller receives payment after successful delivery verification
  • Both parties are protected against fraud
  • Disputes are resolved through our arbitration process

Payment Methods

We support:

  • UPI (Unified Payments Interface)
  • Bank transfers (NEFT/RTGS/IMPS)
  • Digital wallets
  • Credit/Debit cards (for certain services)

Platform Fees

Potato Bazaar charges the following fees:

  • Transaction Fee: 2-3% of transaction value (varies by category)
  • Premium Listings: Variable pricing based on visibility
  • Cold Storage Services: Commission on bookings
  • Advertisement: As per advertising plan

Refunds & Cancellations

Refund policies vary by transaction type. Generally:

  • Cancellations before product dispatch: Full refund
  • Cancellations after dispatch: Subject to seller's policy
  • Quality issues: Resolved through dispute resolution
  • Platform fees are non-refundable except in cases of platform error

7. Quality Assurance & Verification

While we strive to maintain high standards, Potato Bazaar does not guarantee the quality, safety, or legality of products listed on the Platform. We encourage users to:

  • Verify product quality before completing transactions
  • Use our PB Verified program for trusted sellers
  • Request samples when appropriate
  • Report any quality issues immediately
  • Follow agricultural best practices

Sellers are responsible for ensuring their products meet all applicable quality and safety standards.

8. Intellectual Property

Platform Content

All content on the Platform, including text, graphics, logos, icons, images, software, and design, is the property of Potato Bazaar or its licensors and is protected by copyright, trademark, and other intellectual property laws.

User Content

By posting content on the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content for the purpose of operating and promoting the Platform.

You retain ownership of your content and are responsible for ensuring you have the right to post it.

9. Limitation of Liability

IMPORTANT: PLEASE READ CAREFULLY

To the fullest extent permitted by law, Potato Bazaar and its affiliates shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Actions or inactions of users on the Platform
  • Quality, safety, or legality of products listed
  • Accuracy of user-generated content or listings
  • Disputes between users
  • Unauthorized access to your account
  • Interruptions or errors in Platform operation

Our total liability for any claims arising from your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹10,000, whichever is less.

Note: Some jurisdictions do not allow the limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Potato Bazaar, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your use of the Platform
  • Your content or listings
  • Your transactions with other users

11. Dispute Resolution

Internal Resolution

In the event of a dispute between users, we encourage you to first attempt to resolve it directly. If unsuccessful, you may submit a dispute through our Platform for mediation.

Arbitration

Any dispute arising from or relating to these Terms or the Platform that cannot be resolved through internal mediation shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

  • Arbitration shall be conducted in New Delhi, India
  • The language of arbitration shall be English
  • Each party shall bear its own costs
  • The arbitrator's decision shall be final and binding

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. The courts of New Delhi shall have exclusive jurisdiction over any disputes.

12. Termination

We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Repeated complaints from other users
  • Non-payment of fees
  • Any reason we deem necessary to protect the Platform or other users

Upon termination, your right to use the Platform will immediately cease. You remain liable for all obligations incurred prior to termination.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our Platform
  • Updating the "Last Updated" date
  • Sending you an email or in-app notification

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform.

14. Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Potato Bazaar.

Questions About These Terms?

If you have any questions or concerns about these Terms and Conditions, please contact us:

Address

Potato Bazaar, SK Agri Exports
301, 302, Ratnanjali Square
Prahladnagar, Jodhpur Char Rasta
Ahmedabad, Gujarat 380015, India