Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: November 11, 2025

Introduction

Welcome to Potato Bazaar ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email, phone number)
  • Complete your profile (business name, GST number, location)
  • List products for sale or purchase
  • Use our cold storage services
  • Complete KYC verification (Aadhaar, PAN, bank details)
  • Contact customer support
  • Participate in surveys or promotions

2. Automatically Collected Information

When you use our Platform, we automatically collect:

  • Device information (device type, operating system, unique identifiers)
  • Log data (IP address, browser type, pages visited, time stamps)
  • Location data (GPS, Wi-Fi, cell tower triangulation)
  • Usage data (features used, actions taken, preferences)
  • Cookies and similar tracking technologies

3. Information from Third Parties

We may receive information from:

  • Payment processors (UPI, bank transfers)
  • KYC verification services (Aadhaar, PAN verification)
  • Government databases (mandi prices, weather data)
  • Social media platforms (if you choose to connect)

How We Use Your Information

We use the information we collect to:

Platform Operations

  • • Create and manage your account
  • • Process transactions and payments
  • • Facilitate buyer-seller connections
  • • Manage cold storage bookings
  • • Provide customer support

Security & Compliance

  • • Verify your identity (KYC/AML)
  • • Prevent fraud and abuse
  • • Comply with legal obligations
  • • Resolve disputes
  • • Enforce our terms

Personalization

  • • Customize your experience
  • • Show relevant listings
  • • Provide location-based services
  • • Send personalized notifications
  • • Recommend products and services

Improvement & Analytics

  • • Analyze platform usage
  • • Improve our services
  • • Develop new features
  • • Conduct research
  • • Generate business insights

How We Share Your Information

We may share your information with:

Other Users

When you create listings or engage in transactions, certain information (business name, location, ratings) may be visible to other users to facilitate trade.

Service Providers

We work with third-party service providers for payment processing, KYC verification, SMS/email delivery, cloud storage, analytics, and customer support.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

SSL/TLS encryption for data in transit and AES-256 for data at rest

Access Control

Strict access controls and authentication mechanisms

Monitoring

24/7 security monitoring and regular security audits

Note: While we implement robust security measures, no system is 100% secure. Please use strong passwords and protect your account credentials.

Your Privacy Rights

You have the following rights regarding your personal information:

1

Access & Portability

Request a copy of your personal data in a structured format

2

Correction

Update or correct inaccurate or incomplete information

3

Deletion

Request deletion of your account and associated data

4

Opt-Out

Unsubscribe from marketing communications at any time

5

Restrict Processing

Limit how we use your information in certain circumstances

To exercise any of these rights, please contact us at Support@potatobazaar.com or through the Settings section in your account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account:

  • Profile information is deleted within 30 days
  • Transaction records are retained for 7 years (tax compliance)
  • KYC documents are retained as required by law
  • Aggregated, anonymized data may be retained indefinitely

Children's Privacy

Potato Bazaar is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws and this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our Platform
  • Updating the "Last Updated" date
  • Sending you an email or in-app notification for significant changes

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address

Potato Bazaar, SK Agri Exports
301, 302, Ratnanjali Square
Prahladnagar, Jodhpur Char Rasta
Ahmedabad, Gujarat 380015, India

Data Protection Officer

Support@potatobazaar.com